Creating & Managing Support Cases

Creating & Managing Support Cases

There are two channels to create and manage support cases. You may use both of these throughout the lifetime of a case.

Managing cases with the Support Center

  1. Login to
  2. Select "Manage" → "Manage Support Cases" from the menu.
  3. Select "My Cases" from the top bar menu. From here you can view existing cases, reply to a case, or create a new case.

Managing cases with Email

  1. Email to create a new support case.
  2. When a Lightbend agent responds to your support case you will receive this message via email, regardless of whether you created the case through the Support Center or email. You can simply reply to this email to continue the conversation. An entire case can be managed through email.