Attaching files larger than 10 MB
Currently our support provider only supports attaching files that are 10 MB or less. If you have a file larger than that then you can head to https://lightbend.wetransfer.com/ and submit the file in that way. Please reference the case number to make it easier for us to correlate the file to the open case.
What can I ask of Lightbend Support?
Your subscription entitles you to request assistance for a number of development and system questions. Our assistance can help you succeed from your early planning phases all the way through production maintenance. Below are some general guidelines: ...
Lightbend Support & Maintenance Policy
See attached Support & Maintenance Policy
The Lightbend Subscription Agreement defines support service specifics such as issue severity and response times. The current version can be found in the legal section on lightbend.com.
Creating & Managing Support Cases
There are two channels to create and manage support cases. You may use both of these throughout the lifetime of a case. Managing cases with the Support Center Login to https://portal.lightbend.com Select "Manage" → "Manage Support Cases" from the ...
24/7 Severity 1 Support Procedure & Instructions
Please see the attached PDF